Here are some common problems that bring students to the desk for help.
Let us know if there are any recurring problems that you run into while working--
--it's our job to find solutions for problems so that they don't repeat.
Problem: Student can't print from his/her laptop.
Solution: We don't have wireless printing available. Student can save document to network folder or USB drive and print from one of library computers.
The print default is for black & white pages.
If a student wants to print in color, they can do so from the student printer.
Go to file, select print.
Use drop down menu next to the printer, change from HP LaserJet CP4025 Black & White to HP LaserJet Color CP4025.
Color printing is more expensive -- $0.25/sheet. Black & white is $0.10/sheet.
Problem: Student is complaining that the printer is doing something wrong. S/he shows you a page that lacks an upper margin.
Issue: This happens when students print something from D2L or the web that is presented as a legal sized document rather than letter size.
This should fix it.
Problem: The student can't login--what do I do?
Issue: This is most likely a password problem
Problem: Student is able to send a print job, but nothing happens.
Solution: This usually happens in D2L. The printer sends the print job to the manual feed. Pull down the paper tray on the right side of the printer and load it with paper. The printer will quickly grab a sheet and start printing.
Problem: Student can't find an option to print a document from D2L.
Solution: Go to bottom of screen. There will be a "download document" button. When that button is selected, the document will reopen in Microsoft Word, with print functionality available.