Stats Highlights
Research & Outreach Services
The UW-Green Bay Libraries Research & Outreach Services department supports teaching and learning by providing both expert research assistance and an active information literacy program.
Research Assistance
Research assistance is offered in a variety of formats including chat, in-person, embedded in online courses, phone, and email. The research librarians believe the best time to answer a research question is at the point of need and this idea drove our initiative to increase the presence of our invitation to chat with a librarian. Online chat is by far the most popular way the UW-Green Bay community interacts with research librarians. Patrons can initiate a chat on the Ask a Librarian page, or they will be invited to chat with an available librarian if they spend more than a minute on a page on the library website or in most of the databases. This proactive approach reflects the research librarians’ belief that the best time to help patrons is at their point of need. Approximately 54% of our total research questions in 2018-19 were asked through online chat, and 48% of all chat questions started with an invitation.
The research desk and chat service are staffed 6 days a week for a total of 53 hours each week. Staffing a variety of hours allows the research librarians to continue our philosophy of meeting the user at their point of need.
Over 43% of all research questions answered are considered advanced with substantial time and effort spent refining topics, developing searches, utilizing sophisticated research tools, and connecting patrons to needed materials.
Information Literacy
The UW-Green Bay Libraries information literacy program is structured around subject liaison librarians. The liaison program is a partnership between faculty and librarians with an aim to improve student learning, especially in the area of information literacy. Liaisons visit classrooms to teach information literacy sessions, collaborate with faculty on assignment creation, offer training on library resources, and create course & subject specific research guides.
This year the liaisons focused on creating a suite of resources to support faculty research and teaching. The following guides were created or substantially revised:
Information Literacy Instruction Sessions 2018-19
The UW-Green Bay Libraries information literacy program reached 3576 students in 134 classes throughout the 2018-19 academic year. Classes were taught in 31 subject areas, representing all four colleges and several community programs. English Composition, Business Administration, Psychology, and National History Day captured the most sessions.
