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Get Stuff from Other Libraries: UW System Borrowing and Interlibrary Loan

ILLiad Status

ILL requests go through various status changes before they are delivered electronically or physically to your local branch library. Below are the definitions for some ILLiad statuses.

  • Awaiting Request Processing - Your ILL request was received and is awaiting staff processing.
  • Awaiting Unfilled Processing - Your request was returned unfilled by potential lenders. ILL staff will resubmit your request. If there is a charge for your request or staff cannot fill your request, you will be contacted by email.
  • Cancelled by ILL Staff - The request was cancelled by ILL staff. The reason for the cancellation will be included in the email.
  • Customer Notified via Email - Your ILL request has arrived and an email was sent to your campus email account with information that the item can be picked up.
  • Delivered to Web - Your request was filled electronically and is available for download within your ILLiad account.
  • Not Received - There was a transmission error with your request and the item was not successfully received. The lending library was contacted and when the article is resent, it will be available to you.
  • Request Finished - The item that you requested was returned to your local branch library and the ILL department returned it to the lending institution.
  • Request Sent - Your request has been sent to potential lenders and is awaiting processing by a lending library.


Who can use this service?

Current UW-Green Bay students, staff, faculty, and emeritus faculty may use the interlibrary loan (ILL) service for free. Community patrons can usually place ILL requests for free through their local public library.

Does it cost anything?

Most materials are available for free to UW-Green Bay students, staff, faculty, and emeritus faculty. However, please be aware that there are costs associated for many requests that your local library covers (postage, etc.). If there would be a charge for an item, you will be contacted about the fee (usually $10-$30) and asked for approval before the request is placed.

What can I request?

ILL requests can be placed for many types of items, including articles, book chapters, books, CDs and DVDs. However, some items can be more difficult to get than others, including, textbooks, conference proceeding papers, dissertations, major motion pictures, best sellers, and study guide/test preparation manuals. Additionally, archival material, rare books, reference works, entire issues of periodicals and e-books are usually not available through ILL.

What information do I need to place a request?

The following information will help for faster processing:


  • Author's name
  • Title
  • Date, publisher, and edition
  • ISBN #


  • Title of periodical, journal, or magazine
  • Author's name
  • Title of article
  • Volume, issue, year of publication, and page numbers
  • ISSN (if available)

How many requests/items can I have?

There are no limits to the number of requests or items you can check out. However, if numerous quantities of requests are received at the same time, it may slow down processing time.

How can I check on the status of my request?

Log into your Interlibrary Loan (ILLiad) account. You can click on the blue transaction number link to see details about your request. In the bottom Tracking section, you can see different statuses. A list of common status definitions is located in the ILLiad Status section of this guide.

How long does it take for an item to arrive?

Generally, article requests are filled within 1-3 business days and physical item (book, DVD, etc.) requests are filled within 5-8 business days. Many factors can change processing time, including, the popularity and availability of an item, and from where it is being shipped.

How will I know when my materials arrive?

An email will be sent to your campus email account.

How long do I have to pick up my items?

These items should be picked up within 10 days, otherwise they will be sent back to the lending library.

Where do I pick up/access my materials?

Articles, book chapters, and other items received electronically, will be available in your ILLiad account. Log into your account and access the item by clicking on the electronically received articles link. Electronic items will remain in ILLiad for 30 days only.

Physical items, such as books, CDs, and DVDs can be picked up at your local library's main circulation desk.

How do I check out materials?

To check out physical ILL items, bring a photo ID, such as your UW-Green Bay ID or driver's license, to your local library's main circulation desk.

Where do I return my materials?

You can return physical ILL items directly to your local library's circulation desk or book drops. Electronic materials do not need to be returned, but will remain in ILLiad for 30 days only.

How long can I have the materials?

Loan periods are set by the lending library. General guidelines are listed below:

  • Books: 4-6 weeks
  • CDs/DVDs: 2-4 weeks

Can I renew these materials?

Usually, yes. Lending libraries normally allow one renewal for an additional 2-4 weeks. You must request a renewal prior to the item due date or it will be denied by the lending library. Request renewals using your ILLiad account.

What if the ILL materials are lost or damaged?

Lost or damaged items are subject to replacement and other applicable fees levied by the lending library. Any charges will be added onto your library account. For students, the charges will transfer to your SIS account. If you return the item after your account was charged, you will not receive a refund as most libraries will not issue reimbursements.